Communicate with internal and external customers via email, phone, and other channels to provide timely, accurate responses and build relationships.
Oversee the unique needs of specialized accounts and queues using strong business knowledge and technical skills.
Process data entry and order management tasks for orders and returns requiring exception handling.
Brooks creates gear and experiences that help people feel more alive through movement. The company culture fosters excitement, collaboration, creativity, and innovation, with a diverse and inclusive team.
Provide day-to-day customer service and sales support to customers, retail partners, and internal teams.
Manage customer service inboxes, monitor order progress, and coordinate with warehouse and operations to resolve issues.
Support sales processes, product returns, customer onboarding, and shared administrative functions.
Homyped is a retail brand under Michaelis Bayley Holdings, offering home products across multiple brands and channels. The company focuses on delivering a seamless customer experience by providing shared services support across head office, operations, warehouse, and retail teams.
Handle inbound calls from HP SMB customers to resolve inquiries about orders, payments, shipping, and returns.
Perform outbound follow-ups and collaborate with HP partners to resolve order exceptions and fulfill orders.
Document interactions in case management tools and identify process improvement opportunities.
HP is a leading global technology company that provides hardware, software, and services to customers worldwide. With a large workforce, HP values customer service and innovation, fostering a collaborative and professional culture.